Dear valued guest,

The following facilities will be restricted from opening from midday local time 23 March 2020:

  • Pubs, registered and licensed clubs (excluding bottle shops attached to these venues), hotels (excluding accommodation)
  • Gyms and indoor sporting venues
  • Cinemas, entertainment venues, casinos, and night clubs
  • Restaurants and cafes will be restricted to takeaway and/or home delivery
  • Religious gatherings, places of worship or funerals (in enclosed spaces and other than very small groups and where the 1 person per 4 square meter rule applies).

At Berwick & Pakenham Toyota, we are committed to continuing to support and provide a service for our valued customers. During these uncertain times, a reliable vehicle is crucial to peace of mind. Our workshop team are here to help and continue to service our customers’ vehicles with the highest levels of sanitation.

Our staff are all following best practice hygiene standards, in the showroom, service center and workshop and all our cars and high touch surfaces are regularly cleaned and sanitized.

We are closely monitoring developments and following the guidance of public health and government authorities. We will keep you updated if anything changes.

We ask for your continued support during this difficult time and to look after yourselves and your families.

Please email us Berwick (This email address is being protected from spambots. You need JavaScript enabled to view it.) & Pakenham (This email address is being protected from spambots. You need JavaScript enabled to view it.). We are happy to answer any questions.


Best Regards.

Sam Freer

General Manager – Berwick & Pakenham Toyota



Please be advised that the advice and legislation quoted below allows for you to visit our non-restricted retail operation:

Public Health and Wellbeing Act 2008 (Vic), Section 20, Clause 6 (1) (Viii) 'Leaving premises to obtain necessary goods and services' where it states that a person can leave a premises to obtain goods and services provided by:

(viii) a retail facility that is not prohibited from operating by the Restricted Activity Directions.

Further, our industry body, the Victorian Automobile Chamber of Commerce (VACC) has also forwarded urgent correspondence stating industry concern regarding the confused messaging from Victoria Police to the Office of the Minister for Police, The Hon Lisa Neville MP. VACC has been provided with advice back from the Office of the Minister for Police that states:

'VACC is correct in that the automotive trade is not being prohibited from work or opening, so staff can work, and customers engage as appropriate and consistent with the CHO requirements around density quotients and physical distancing.

Accordingly, the Office of the Minister for Police has provided VACC's correspondence to the Chief Commissioner's office to ensure it informs the ongoing messaging to police members during this time.

In addition, police officers are not meant to be stopping people from travelling for work or restricting trade of businesses that can and should remain open as long as they are maintaining density quotients and physical distancing'.

If you have been ordered to not visit our premises by a law enforcement or other government appointed representative, we ask that you take the details of that officer for VACC to pursue.

Automotive retail is not mandated as a restricted or prohibited business by the Victorian Chief Health Officer.

Our business practices appropriate COVID-19 density and sanitisation requirements.





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